Our Clients

Our Clients

Outcomes Plus has long-time trusted relationships with many of Australia’s leading aged care providers.

We are proud of the partnerships formed with the following organisations:

Ambulance NSW

• Facilitated discrete and joint management and staff workshops aimed at improving staff relations and EBA negotiations
• Facilitated a state-wide round of staff consultations
• Development of a new consultative structure

Andrew Kerr Aged Care

• Assistance with the development of a new co-located retirement village.

Anglicare (South Australia)

• Assistance with strategic plans, growth strategies and redevelopment options
• Operational reviews and performance enhancement including development of recommendations for staffing rosters and operating procedures
• Development of benchmarks and KPI recommendations
• Development of investment criteria recommendations
• Undertaking market analysis and determining acquisition criteria recommendations
• Multiple ACAR tenders
• Preparation of generic design brief for all new aged care facilities
• Development of business case and cashflow modelling
• Liaison with Local and State governments

Baptcare

• Assistance with masterplanning of Strathalan Community site

BASS Care

• Presentation of aged care and new residential development strategies workshops
• Preparation of accommodation pricing application for Aged Care Pricing Commissioner
• ACAR tenders

Benetas

• In collaboration with the Nous Group, development of the Benetas 5-year strategic plan
• Development of a strategic plan for the Centre for Cultural Diversity in Ageing
• Development of a financial framework for evaluating investment decisions
• Assistance with expression of interest acquisition
• Preparation of community service tender
• Multiple ACAR tenders
• Review and comment on business cases for proposed residential aged care developments

Care Connect

• Assistance with CHSP type tenders and multiple ACAR applications

Carers Vic

• Conduct strategic planning workshop for Board and management

Catholic Health Care NSW

• Development of benchmarks and KPIs
• Review of Board reporting framework

Caulfield Medical Centre

• Review of residential care
• Benchmarking study involving 5 public sector providers

Chung Wah Community & Aged Care

• Assistance with ACAR tender preparation

Churches of Christ

• Development of a growth strategy and advice on expansion and acquisitions
• Negotiation with Commonwealth Government on variation and extension to conditions of allocation
• Assistance with land search
• Multiple ACAR tenders

Department of Human Services

• Industrial relations training

Department of Health (Formerly Department of Social Services)

• Development of reference guide and manual to assist CALD communities become aged care providers in Australia and compete effectively in the ACAR

DASSI

• IR and HR support for a major acquisition and subsequent transmission of business
• Assistance with development, negotiation and implementation of an EBA
• Industrial relations assistance including employee contracts
• Advice relating to salary packaging, payroll processing and award rates
• Staff roster modelling and position descriptions

Doutta Galla Aged Services

• Assistance with application to become approved home care provider
• Preparation of multiple ACAR applications
• Operational reviews and performance enhancement including development of recommendations for staffing rosters and operating procedures
• Assistance with due diligence and negotiation of business potential acquisitions
• Industrial relations advice including assistance with award compliance/interpretation, industrial inquiries, advocacy and traineeships
• Negotiation and development with State Government for funding new model of transition care

Edith Bendall Aged Care

• Performance review and ACFI enhancement

Emmy Monash Aged Care

• Board and management workshops on the future of aged care
• Masterplanning of aged care site
• Project coordinator managing tenders and negotiating with architect and contractors through the concept and town planning stages
• Concept planning and design of aged care services
• Operational reviews and performance enhancement including development of recommendations for staffing rosters and operating procedures
• Negotiating with local council during town planning
• Development of a generic design brief
• Capital and cashflow modelling
• Development and implementation of a communication strategy for all stakeholders
• ACAR and Extra Service Status applications
• Preparation of reports to Commonwealth Government Department of Health
• Preparation of accommodation pricing application for Aged Care Pricing Commissioner
• Preparation of documentation for and the Administration of a finance tender
• Commissioning of new residential aged care facility

Epworth Hospital

• Assistance with aged care strategy

Fronditha Care

• Multiple ACAR submissions
• Assistance with redevelopment of residential aged care including forecast financial and staff modelling
• Facilitation of annual Board strategic planning retreats

Macedon Ranges Health

• Review of aged care staffing profile

Industry Funds Management

• Assistance with the development of a long term finance product for the aged care industry

Mayflower Community

• Assistance with the acquisition or redevelopment of residential aged care and housing
• Assessing long term project viability through modelling of expected capital and operational performance
• Conducting a strategic planning workshop for Board and Management
• Assistance with the transfer of places and Commonwealth approval

Mercy Health

• Assistance with strategic plans, growth strategies and redevelopment options
• Operational reviews and performance enhancement including development of recommendations for staffing rosters, operating procedures, food /cleaning laundry and ACFI claiming
• Assistance with accreditation and quality reviews
• Development of benchmarks and KPIs
• Identification of development opportunities
• Preparation of business case for new projects including masterplanning, staff modelling, demographic analysis, competition and risk analysis
• Financial modelling and scenario analysis
• Assistance with design of new residential facilities or new businesses
• Performance of due diligence for major acquisitions
• Board presentations on strategic and key sector issues
• Preparation of expression of interest applications including negotiations with vendors, Government or other parties for the acquisition or development of a business
• Development of community engagement strategies for new projects
• Conducting community presentations, development of presentation materials, dealing with resident queries, negotiation of design element changes.
• Preparation of design brief, selection and co-ordination of key contractors for major projects
• Multiple Local Government, State Government and Commonwealth Government tenders for residential and community services (e.g. CHSP and ACAR).
• Managing and disposing of non-core assets
• Locum replacement of key executive staff
• Preparation of applications for better practice awards

Morshead Homes

• Review of aged care facility design, operational efficiency, staffing profile, competitor/demographic analysis and business modelling

Peddle Thorp China

• Collaborated with local Chinese investors to synthesise a culturally appropriate model of care and business model for a continuing care community

Portland Health

• Performance assessment and redevelopment options

Shepparton Villages

• Assistance with development of Strategic Plans including Board workshops
• Preparation of capital and redevelopment plan
• Assistance with building redevelopment program including feasibility study, preparation of business case, financial modelling and project design brief
• Initial project management including assistance with major contractor appointments
• Client Representative managing and negotiating with contractors and project manager during concept, schematic, development and detailed design/documentation stages
• Assistance in establishing Home Care service
• Negotiation with town planning authorities
• Establishment of home care program
• Assessment of new business feasibility
• Multiple ACAR tenders

Sisters of Nazareth

• Review of retirement village competition and assessment of likely ingoings

Southern Cross Care (Vic)

• Assistance with strategic plans, growth strategies and redevelopment options
• Operational reviews and performance enhancement including development of recommendations for staffing rosters, operating procedures, food /cleaning laundry and ACFI claiming
• Assistance with accreditation and quality reviews
• Development of benchmarks and KPIs
• Identification of development opportunities
• Preparation of business case for new projects including masterplanning, staff modelling, demographic analysis, competition and risk analysis
• Financial modelling and scenario analysis
• Development of long term finance and property plans
• Commissioning of new residential aged care facilities
• Assistance with design of new residential facilities or new businesses
• Performance of due diligence for major acquisitions
• Board presentations on strategic and key sector issues
• Preparation of expression of interest applications including negotiations with vendors, Government, Health Networks and other parties for the acquisition or development of businesses
• Development of community engagement strategies for new projects
• Development of home care strategies
• Conducting community presentations, development of presentation materials, dealing with resident queries, negotiation of design element changes.
• Post occupancy reviews
• Preparation of design brief, selection and co-ordination of key contractors for major projects
• Multiple Local Government, State Government and Commonwealth Government tenders for residential and community services (e.g. CHSP, Veterans Home & Nursing Care, TCP and ACAR).
• Managing and disposing of non-core assets
• Locum replacement of key executive staff
• Preparation of applications for Better Practice Awards

 

Southern Cross Care (Broken Hill)

• Review of staffing rosters

St Johns Wangaratta

• Review of residential aged care operations
• Development of a business improvement plan and subsequent Board/management workshop

The Salvation Army

• Operational reviews and performance enhancement including development of recommendations for staffing rosters and operating procedures
• Review of redevelopment options and recommendations for long term viability
• Negotiations with Local & State Governments
• Preparation of Human Resource policies and procedures
• Prepare generic design brief

Sunbury Community Health Centre

• Assistance with the development of an aged care strategy including operational review of existing residential care business
• ACAR tender

Uniting AgeWell

• Demographic and demand analysis for prospective new and expanded aged care facilities
• Financial modelling

Vaccari Foundation

• Preparing an information memorandum and website to attract expressions of interest from not-for-profit organisations to lease an accommodation facility
• Coordination of all advertising, publicity, lease documentation and building surveyor reports for the EOI process
• Administration of the EOI process including registering applicants, responding to queries, supervising inspections, assessing applications, shortlisting and interviews

Villa Maria Society

• Review of operations including staffing rosters, wages audit and award interpretation
• Staff reorganisation and recruitment for disability units
• Board reporting
• Multiple ACAR submissions

Wesley Central Mission

• Review of operations and developing recommendations for performance enhancement and long term structural changes

Western Mental Health

• Review of residential aged care business including operational review and implementation of recommendations

Wintringham

• ACAR tender

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