Strategic Outcomes

Quality strategic planning for responsive, resilient aged care organisations.

Outcomes Plus works with aged care providers and other organisations to develop and clearly articulate strategic directions, either at an organisational level or to address specific issues or projects.

Development of Strategic Plans

Outcomes Plus works alongside aged care providers to identify, document and achieve their goals and objectives.

We have undertaken strategic planning exercises in a range of contexts: under the direction of the aged care organisation’s CEO or senior management, or through a broader consultative methodology involving multiple stakeholders.

Implementation Strategies

Outcomes Plus takes a pragmatic approach to implementing strategies, recognising the complexities of aged care providers’ organisational settings.

Our consultants make sure they have a thorough understanding of the resources available to meet organisational goals and objectives.

We work hard to maintain the commitment of aged care Boards and stakeholders to ensure strategic success.

Business Planning and Project Viability Assessments

Outcomes Plus works with aged care providers to develop a strategic scope, clearly defining the boundaries of projects.

We collaborate with aged care organisations to ensure projects are backed by sound business cases.

Outcomes Plus undertakes relevant research including risk analysis, cost/benefit assessments and demographic and competitor profiles to determine project viability.

Development of Key Performance Indicators

We believe that many aged care ‘industry benchmarks’ are at best imprecise and are often misleading when used in specific organisational contexts.

Outcomes Plus works with aged care providers to develop KPIs that are relevant, informative, concise and easily adopted across all organisational levels.

Due Diligence Management for Mergers and Acquisitions

Outcomes Plus has coordinated due diligences for multiple aged care merger and acquisition transactions, linking with lawyers, building professionals, operational management, information technology and finance professionals.

We are also proactive in identifying opportunities for aged care organisations and have led and supported many negotiations.

Case Study

Strategic Plan Positions Southern Cross Care (Vic) for Growth



Southern Cross Care (Vic) (“SCCV”) is a major residential and home aged care provider across Victoria. In 2007 they were experiencing operational issues that were trending towards cashflow deficiencies and trading losses. They approached Outcomes Plus for help in turning their business around.


Our Service

Outcomes Plus assisted SCCV using a top down approach. This started with a thorough examination of their existing business and recommendations for wholesale changes to their service mix and business targets. In 2008 the Board accepted the key recommendations of our report and commenced a series of bold initiatives to improve their trading and expand their business.

Outcomes Plus was a key part of this new strategy by assisting SCCV to: –

– Develop staffing profiles that better aligned with ACFI funding

– Realise non-core assets to fund the renewal of old building stock

– Identify and assist with development options for new aged care homes

– Grow the business via a series of successful tenders and acquisitions making its home care business among the largest in the state

– Engaging local communities in every development

– Other related projects that were time critical.



Today, SCCV’s home care business is approximately 50 percent larger while its residential care portfolio has expanded and is expected to almost double in size by 2020. The overall organisation has been trading at well above industry norms. Below are examples of three recent aged care homes that have been built with Outcomes Plus assistance.


Outcomes Plus Assistance led to the development of Southern Cross Care Victoria Aged Care Facility at Keon Park
SCCV Keon Park


Outcomes Plus Assistance led to the development of Southern Cross Care Victoria Aged Care Facility at Dandenong
SCCV Dandenong


Outcomes Plus assistance helped with the development of aged care facility Southern Cross Care Vic Lynbrook
SCCV Lynbrook




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